Frequently Asked Questions
Everything you need to know about your favorite East Asian beauty brands.
Are all your products 100% authentic?
Yes, we guarantee that every product we sell is 100% authentic and sourced directly from authorized distributors in South Korea, Japan, and China.
How long does shipping take for international brands?
We maintain local inventory to ensure fast delivery. Standard shipping typically takes 3-5 business days, while express options are available at checkout.
How can I check the manufacturing or expiration date?
K-Beauty and J-Beauty products often use different dating formats. Look for '제조' (Manufactured) or '까지' (Expiration). If you are unsure, our team can help you decode the batch code.
What is your return policy for skincare products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you provide samples with orders?
We love sharing new finds! Every order includes a selection of complimentary samples from top K-Beauty and J-Beauty brands, subject to availability.
Are the products cruelty-free?
Many of our brands, especially K-Beauty labels like COSRX and Purito, are cruelty-free. You can filter our collections by 'Cruelty-Free' to find products that align with your values.